Frequently asked questions about SAFEBOX self storage

Access and security

When can I access my unit?

24 hours a day, seven days a week, including public holidays. You get your own gate code at booking and use it whenever you like — there is no need to call ahead or meet anyone.

How do I get in?

You enter your personal four-digit gate code followed by # on the keypad at the gate. Your unit itself is opened with the card number issued to you. Codes are personal to your rental and stop working when you move out.

Is the site secure?

The facility is fenced and gated with CCTV coverage, and access is logged by code, so entries are traceable to a rental rather than anonymous. Units are individually secured and only you hold access to yours.

Renting, paying and moving out

Is there a minimum term?

Rental is month to month. There is no long lease and no exit penalty for leaving at the end of a paid month.

How do I pay?

Card, PromptPay bank transfer and cash at 7-Eleven are all supported, and recurring card payment can be set up so you never miss an invoice. Invoices and receipts live in your online portal.

Is a deposit required?

Yes — one month's rent is held as a refundable security deposit and returned after move-out, subject to the rental agreement.

Can I change unit size later?

Yes. Moving to a larger or smaller unit is straightforward and can usually be done the same week, subject to availability.

What you can and cannot store

What is not allowed?

No food or perishables, no living things, no fuel, gas cylinders, fireworks, chemicals or anything flammable or explosive, no illegal goods, and no cash or irreplaceable valuables. If you are unsure about an item, message us before you book.

Is my property insured?

Your goods are your own responsibility. Contents Protection can be added at checkout, or you may arrange your own cover — many customers already have it through a home or business policy.

Do you sell boxes and packing materials?

Yes. Boxes, tape, bubble wrap, mattress covers and padlocks can be added to your booking and collected when you move in.